Welcome to BirdsArt
BirdsArt is the worldwide platform for bird art, bringing together passionate collectors and talented artists from across the globe. Our marketplace offers a safe and seamless way to discover and purchase original bird-inspired artworks. These Terms & Conditions apply to all purchases made through BirdsArt and help ensure a transparent and enjoyable experience for both buyers and artists.
Orders
To place an order:
- Select the artwork you wish to purchase.
- Add the artwork to your cart.
- Complete the checkout process using one of the available payment methods.
- Once payment is successful, you will receive an order confirmation by email.
All artworks are subject to availability. In rare circumstances, an order may need to be cancelled if the artwork is no longer available. In such cases, any payment received will be refunded in full.
Prices and Payments
- All prices are displayed in Euros (€).
- VAT is included where applicable.
- Import duties, customs fees, or local taxes outside the European Union are the responsibility of the buyer.
BirdsArt may accept the following payment methods:
- iDEAL
- Bancontact
- Visa
- Mastercard
- American Express
- PayPal
Available payment options may vary depending on your location.
All payments are processed through secure SSL/TLS encrypted connections using certified payment providers. BirdsArt and its artists never have access to your full payment details.
Shipping and Delivery
Each artist is responsible for:
- Carefully packaging their artwork
- Shipping orders within the indicated timeframe
- Providing tracking information when available
Delivery times vary depending on the artist’s location, shipping method, and destination country.
Shipping costs are clearly displayed on the artwork page before checkout. Some artists may offer free shipping.
Returns and Right of Withdrawal
Buyers have the right to request a return within 14 calendar days of receiving their artwork.
Returned artwork must:
- Be in its original condition
- Show no signs of damage, alteration, or misuse
- Be securely packaged for return shipment
The right of return does not apply to:
- Commissioned artworks
- Custom-made artworks created specifically for the buyer
Unless the artwork arrives damaged or differs significantly from the agreed specifications.
Refunds
Once the returned artwork has been received and inspected:
- The refund will be processed using the original payment method.
- Refunds will be issued within 14 days after approval of the return.
- BirdsArt will inform the buyer once the refund has been processed.
Damaged or Incorrect Artwork
If your artwork arrives damaged or does not match the description:
- Contact us within 48 hours of delivery.
- Provide clear photographs of the artwork and its packaging.
- BirdsArt will investigate the issue and work with the artist to provide an appropriate solution, which may include a replacement or full refund.
Buyer Protection
BirdsArt is committed to providing a safe purchasing experience.
Buyer protection may apply when:
- An artwork never arrives.
- The artwork differs substantially from its description.
- A dispute arises between buyer and artist.
In such cases, BirdsArt will mediate and, where appropriate, facilitate a refund.
Intellectual Property
All artworks, images, and content displayed on BirdsArt remain the intellectual property of the respective artist.
Purchasing an artwork does not grant the buyer the right to:
- Reproduce the artwork
- Distribute copies
- Use the artwork commercially
- Create derivative works
Without the artist’s prior written permission.
Limitation of Liability
BirdsArt shall not be held liable for:
- Delays caused by shipping carriers
- Customs procedures or import restrictions
- Additional customs duties or local taxes
- Damage resulting from improper handling after delivery
Nothing in these terms limits rights granted to consumers under applicable law.
Privacy and Data Protection
BirdsArt processes personal data in accordance with applicable privacy laws and our Privacy Policy.
Personal information is used solely for processing orders, providing customer support, and improving our services.
Complaints and Disputes
If you have a complaint regarding your order, please contact us first.
Email: info@birdsart.art
We aim to respond within one business day and work towards a fair and satisfactory resolution.
Governing Law
These Terms & Conditions are governed by the laws of the Netherlands.
Any disputes arising from or relating to these terms shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.